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How to Pay Your Bill

Water Charges

 
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Dee Valley Water plc

Registered Office:
Packsaddle
Wrexham Road
Rhostyllen
Wrexham LL14 4EH

Registered in England & Wales No. 3527628


Paying for Water Services

Dee Valley Water provides high quality water to properties 24 hours each day, 365 days of the year. Water services must be paid for promptly. We appreciate the difficulties some customers may face paying bills and we will do all that we can to agree the most suitable payment arrangements.

Link to Collection of Unpaid Charges - Household Customers

Online Payment Facility

We offer an online payment facility in conjunction with Alliance & Leicester. The service is free of charge and can be used 24 hours a day.

The first time you use this service you will need to register to pay Dee Valley Water by following the instructions.
When making payment you will need to select ‘Dee Valley Water’ from the drop down box showing a list of available payees.

You will also need your Billing Reference, which is an 8 digit number that can be found on the front of your bill (directly under the date of the bill).

Click on the logo below - you will be re-directed to the Alliance & Leicester Bill Pay web site.

If you experience any difficulties please contact us on 01978 833200 between 8.00am and 6.00pm Monday to Friday.

Alliance & Leicester Commercial Bank provide a 'question and answer' section on their website. To view this information click here.

How to Contact Us

Address:

Customer Accounts Manager
Dee Valley Water plc
Packsaddle
Wrexham Road
Rhostyllen
Wrexham
LL14 4EH

Telephone: 01978 833 200

Fax: 01978 844 586

E-mail Address: customer.service@deevalleygroup.com